The complaint państwa marked as unresolved since the casino did not respond to the complaint thread and had not provided sufficient evidence. The issue was resolved successfully żeby our team, and the complaint was marked as ‘resolved’ in our układ. The player from Georgia had reported an issue with a withdrawal request and an unexpected account closure. He hadn’t requested the closure and had received conflicting reasons from the casino for the action.
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The player from Greece had his winnings confiscated żeby Hell Spin Casino for exceeding the maximum allowed bet while using an active premia. He intended to communicate with authorities regarding the incident, feeling wronged aby the casino’s actions. However, as the player did not respond to the team’s inquiries, the complaint państwa unable to be pursued further and państwa rejected.
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The player from Portugal requested a withdrawal, but it has not been processed yet. The complaint was rejected because the player did not respond jest to our messages and questions. The complaint has been reopened after we were contacted żeby the player. We received information from the casino that the player mistook the casino for another.
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The player from Hungary requested a withdrawal dziesięciu days prior jest to submitting this complaint. The player has received the payment, and the complaint was closed as “resolved”. The player from Greece requested a withdrawal, but it has not been processed yet. The player has deposited money into her account, but the funds seem jest to be lost.
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The VIP system at Hellspin is designed to keep players engaged and incentivized, providing ongoing excitement and rewards as they achieve new milestones. The player from Australia has deposited money into the casino account, but the funds seem to be lost. The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong owo its payment processor. Moreover, the data provided by the player contain different data, which does not match his claims. Later, the player was not able to cooperate with us in resolving the issue and after several attempts, he państwa not able jest to provide us with the relevant answers and details. Therefore, after gathering all available information, we consider the complaint unjustified.
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